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What You’ll Do

• Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
• Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
• Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
• Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
• Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
• Participate in the design and execution of office AV installations, upgrades, and expansions
• Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
• Offer user training and guidance to staff on AV systems and tools
• Provide support during incident response and equipment outages, ensuring minimal event disruption
• Maintain a proactive and service-oriented approach to identifying and implementing process improvements
• Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
• Be available for occasional after-hours or weekend support for high-visibility events

What You Need to Succeed

• 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
• Proven ability to support complex AV setups for hybrid live events
• Strong troubleshooting skills and ability to work under pressure in a live event setting
• Excellent communication and interpersonal skills, with the ability to support executive stakeholders
• Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
• Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed
• Experience creating and maintaining technical documentation and Knowledge Base content

Desirable Criteria

• Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
• Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
• Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
• Understanding of AV system design, layout, and integration best practices
• Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
• Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
• Background supporting large-scale office fit-outs, build-outs, or tech upgrades
• A proactive, agile mindset focused on innovation and service improvement

Belonging at EOS

#IND
#LI-AL1
#LI-Onsite

About the Role

As a National Business Development Manager at Gallagher Bassett, you will play a pivotal role in supporting us in enhancing our go to market strategy,  driving our business growth and expanding our market presence. You will be at the forefront of developing and executing strategic business development initiatives, building strong relationships with key stakeholders, and identifying new business opportunities.

Ideally, this position will be based within our Victorian team; however, we are open to candidates located in Sydney, Brisbane, Adelaide, or other locations across Australia. While this is being offered as a full-time position, we are also open to considering candidates seeking a part-time arrangement.

Key Responsibilities:

• Market Expansion: Identify and pursue new business opportunities to expand Gallagher Bassett’s market presence.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders and clients to understand their needs and provide tailored solutions.
• Strategic Planning: Develop, enhance and execute strategic business plans to achieve growth targets.
• Collaboration: Work closely with cross-functional teams to develop and deliver comprehensive insurance solutions.
• Performance Tracking: Monitor and report on business development activities and performance against targets.

What we’re looking for:

• Business Development Experience: Proven experience in a business development role, particularly in the personal injury industry with a strong track record of achieving growth targets.
• Industry Knowledge: Ideally, you’ll have an understanding of the insurance industry and market trends, however experience working in large scale Corporate or Government environments is equally as desirable
• Relationship Building: Excellent relationship management skills with the ability to engage and influence stakeholders at all levels.
• Strategic Thinking: Strong strategic planning and analytical skills.
• Communication Skills: Exceptional communication and presentation skills.
• Qualifications: Relevant tertiary qualifications in business, marketing, or a related field.

To Apply:

Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team.

Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.

Equal Opportunity Employer: Gallagher is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About the Role

At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of My Plan Manager, a Gallagher Bassett company, you’ll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence.

Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers.

Reporting to the Team Manager, your day-to-day responsibilities will include:

• Connecting with clients via phone to understand their needs and provide tailored support.
• Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards.
• Supporting disability service providers to present Agency-compliant invoices and resolve queries.
• Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries.

Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals.

About You

We're looking for candidates who are passionate about delivering outstanding client-centred service and thrive in a fast-paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach will make you a trusted partner for clients and stakeholders alike.

To succeed as our next Client Relationship Consultant, you’ll:

• Have previous experience in administration, customer service, or call centre roles.
• Demonstrate the ability to build strong relationshipsand work collaboratively within a team.
• Be skilled at multi-tasking, including typing and talking simultaneously.
• Be driven to exceed targetsand deliver exceptional service.
• Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check.
• Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do.

About Us

Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager is Australia’s first, largest, and leading provider of NDIS plan management services.

The NDIS is one of Australia’s most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them.

Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we’re proud to be part of the Gallagher Bassett family, delivering solutions that make a difference.

When you join us, you’ll enjoy:

• Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday).
• A bright, modern officein a prime city location with access to free gym facilities.
• The opportunity to arrange hybrid working arrangementsafter probation.
• Ongoing training, support, and guidanceto help you reach your full potential.
• A reward and recognition programto celebrate your achievements.
• Career growth opportunitieswithin a global organisation.
• Two extra days of paid leaveannually to volunteer with a registered charity of your choice.
• A fun, inclusive, and vibrant workplace culturethat celebrates diversity.

To Apply

If this opportunity sounds right for you, we would love to hear from you! Click on "Apply for this Job."

To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.

We Embrace Equal Opportunity

At Gallagher Bassett and My Plan Manager, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We’re proud to be an equal opportunity employer that embraces diversity and inclusion.

Join us and make a difference in the lives of people with disabilities while growing your career with a global leader.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist

Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer Service Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work at home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Your Role

We are currently seeking a Property Claims Consultant to lead by example and facilitate excellence in our property claims handling. With a dedicated focus on customer service, this role will be offered on a permanent full-time basis with a hybrid approach working from our Sydney CBD office and Working From Home (WFH).

You will add value to Gallagher Bassett across the following:

• Manage a portfolio of property claims from end to end
• Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service skills
• Build and develop external business relationships
• Achieve monthly productivity levels as designated by your Team Leader
• Resolve complaints in accordance with company guidelines

We’re interested in hearing from people who possess:

To excel in this role, you will be a dedicated and driven team member who thrives in a busy yet rewarding environment.

• Minimum 2 + years Property Claims experience
• Excellent interpersonal, spoken and written communication skills
• PC literate – Database and Microsoft Office with outstanding organisational and time management skills
• A self-motivated individual with the ability to work autonomously
• Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About the Role

As a Data Scientist, you will play a pivotal role in identifying opportunities to leverage data science, machine learning, and GenAI to solve complex business challenges. You will work collaboratively with cross-functional teams to develop, deploy, and monitor advanced data-driven solutions that enhance decision-making and deliver measurable outcomes. This role will also involve close collaboration with, and will report to Gallagher Bassett’s global data science team, ensuring alignment with global strategies and sharing best practices across regions.

Key Responsibilities:

• Identify opportunities for data science, machine learning, and GenAI solutions to address business challenges and deliver value at scale.
• Develop and implement advanced data science and machine learning models, ensuring alignment with business objectives.
• Research and evaluate competing solutions to determine optimal approaches for problem-solving.
• Extract, clean, and prepare data for analysis, addressing data quality issues and performing feature engineering.
• Collaborate with product managers and team members to design and deploy data science solutions.
• Monitor and optimise model performance over time to ensure sustained predictive accuracy.
• Develop and evaluate GenAI applications using tools such as LlamaIndex, LangChain, and LLMOps tools like DeepEval.
• Create and refine prompts for querying large language models (LLMs) and assess their outputs.
• Work with technology partners to build and maintain systems for deploying models and algorithms.
• Provide guidance and mentorship to team members, fostering a collaborative and innovative environment.

About You

We are looking for a passionate and experienced Data Scientist who thrives in a collaborative environment and is eager to push the boundaries of innovation.

Essential Skills and Experience:

• A degree in Data Science, Machine Learning, Statistics, or a related field (Master’s degree preferred).
• Strong understanding of data science and machine learning concepts, methodologies, and evaluation techniques.
• Minimum of 5 years of hands-on experience in end-to-end data science projects.
• Proficiency in Python and its data science libraries (e.g., Pandas, Scikit-Learn, Catboost, Keras, TensorFlow, PyTorch, NumPy, Matplotlib).
• Expertise in SQL for data extraction, manipulation, and analysis.
• Proven ability to lead and deliver projects independently, with a track record of mentoring and guiding team members.
• Experience working in cloud-based environments, preferably Azure Databricks.
• Familiarity with developing business applications using GenAI/LLM technologies and building LLM workflows on platforms like Azure Foundry.
• Proficiency in tools such as LlamaIndex, LangChain, and LangGraph.
• Strong communication skills to effectively convey complex data science concepts to non-technical stakeholders.
• Experience in insurance or claims management is highly desirable.

How to Apply

Apply now to join our team and help us shape the future of insurance and risk management through data-driven insights and cutting-edge technology.

Click on Apply for this Job to submit your application.

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Your Role

Life at GB is an adventure – often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We have a great opportunity for an experienced Commercial Property and Motor Claims Consultant to join our team in Brisbane. This role will require end to end claims experience, as well as a customer centric approach when dealing with complex claims whilst working with a collaborative and talented team. 

This role will be based in our Brisbane CBD office and will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.

You will add value to Gallagher Bassett across the following:

• Property - Manage client accounts on a national basis including fire & peril, business interruption, reinsurance, and property damage claims for commercial insurers
• Interpret ISR commercial policy wordings and applying accurately
• Motor – Manage your own portfolio of motor claims from end to end
• Proactively settling claims within client service instructions, company guidelines and delegated authority
• Building and developing internal & external business relationships to ensure client expectations are met and exceeded
• Achieve daily productivity level as designated by management
• Comply with relevant legislation such as The General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements
• Resolve complaints in accordance with company guidelines
• Identify opportunities for process improvement
• Identify potential fraud/recovery indicators and pursue recovery for claims where applicable

We’re interested in hearing from people who possess:

• 2 years or more end-to-end property & motor claims experience (if you have experience in one product, we can train you to manage the other)
• Excellent customer service skills and a high attention to detail
• Well-rounded communication and interpersonal skills
• Strong time management and organisational skills, with ability to work in a fast-paced environment

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 2000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Premium and Credit is a fundamental function within Workers Compensation. Like any form of insurance, all employers are required to pay a premium to ensure that their workplace retains a work cover policy to protect their workers in case of an incident. The calculation of Premium and follow-up of and Credit amounts is undertaken by our team of Premium and Credit experts.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team through both calculating employer Premium and supporting employer’s premium and credit enquiries relating to Premium Payments. You’ll achieve this service through engaging with your wider team of premium and credit experts to ensure our clients’ needs are met in this important function.

• Providing a professional and customer focused premium management service for all Workers Compensation clients
• Processing renewals and annual adjustments to premium for our clients
• Maintaining employer information and workplace details within claims database
• Answering premium related queries via either telephone, written correspondence or client visit
• Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations and Succession & Grouping for clients
• Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
• Investigating legal recovery action as required
• Applying standard security controls to ensure confidentiality of information
• Developing and maintaining credit management policies

• Experience within insurance fund administration and/or credit collections
• Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
• Experience in client service role
• Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
• Excellent customer service, communication and interpersonal skills

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About the role

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

Your responsibilities will include:

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
• Guiding, advising and assisting employer clients who require specialist technical assistance
• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
• Undertaking adverse decision quality revisions and endorsements
• Completing case conferencing with Case Managers and attending claims review meetings when required
• Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Mentoring and coaching other members of your team

We’re interested in hearing from people who possess:

• Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
• Ability to interpret and apply Accident Compensation Act
• Fantastic customer service skills
• Exceptional communication and interpersonal skills
• Experience in client service role
• Coaching, mentoring, and leadership skills
• Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you:

• Monthly RDO (Rostered Day Off) after the completion of your probationary period 
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave 
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

Some great things are happening here at GB as we continue through an exciting period of growth and transformation. And, we would love YOU to be a part of it! As a Team Manager within our Claims Operations team, you will lead a dynamic team of dedicated staff who manage workers compensation claims, and promote safe, timely and durable return to work outcomes for injured workers. 

This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders.

Whether you are an experienced workers compensation professional looking to take the next step in your career, or are a current leader looking to bring your experience and passion for the development of people to a new industry, we would love to hear from you!

• Lead a team of Claims personnel with varying levels of experience within the workers compensation space;
• Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals;
• Participate in workforce planning and recruitment activities for the function;
• Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
• Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
• Promote a culture which ensure compliance to our business processes is adhered to;
• Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.

• Demonstrated experience in coaching and mentoring, within a high-volume and fast-paced environment, or significant experience in workers compensation claims management and providing coaching;
• Knowledge of general business and administrative practices and managing cost effective business activities;
• Experience in managing performance through qualitative and quantitative metrics;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
• Exceptional time management and organisational skills;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Title: Data Entry Clerk Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Data Entry Clerk experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Call Centre Representative Agent Work From Home - Part-Time Online Paid Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panels, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call Centre Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call centre representative agent or someone just looking for a flexible part time remote work at home online job, this is a great way to supplement your income.

Job Title: Administrative Assistant Work From Home - Remote Part Time Research Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panel, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Administrative Assistant experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are an administrative assistant or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.