Johnson Controls is powered by your talent.

At Johnson Controls, we’ve been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world’s largest portfolio of building products, digital technologies, software, and services to transform the environments where people live, work, learn and play. 

Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you.  So, let’s talk today!

Johnson Controls Australia leverages our building technology portfolio, along with decades of building technology experience, to deliver comprehensive and best in class, security solutions tailored to the unique needs of our customers. 

As a Service HVAC Technician at Johnson Controls, you will play a vital role in maintaining and servicing the heating, ventilation, and air conditioning (HVAC) systems for our clients in the Brisbane area. This full-time role is based in our Brisbane branch and will involve on-site work at client locations.

• Work Life balance and flexibility is a key value at JCI

• Be well supported with our internal remote tech support and structured training

• Opportunity to train in other areas of the business including Chillers and BMS

• RDO or Overtime

​

What you'll be doing

• Conducting regular inspections, maintenance, and repairs on a variety of commercial HVAC systems

• Diagnosing and troubleshooting HVAC equipment issues to identify the root cause and implement effective solutions

• Performing preventive maintenance tasks

• Installing new HVAC equipment and components as required

• Maintaining detailed records of all work performed and equipment serviced

• Collaborating with the wider HVAC team to share knowledge and best practices

• Ensuring all work is completed safely and in compliance with relevant regulations and industry standards

What we're looking for

• Formal qualifications in HVAC, air conditioning, or refrigeration (e.g. Certificate III in Air Conditioning and Refrigeration)

• QLD Restricted Electrical License as a minimum

• Demonstrated experience as a service or maintenance technician, preferably within the HVAC industry

• Strong troubleshooting and problem-solving skills to identify and resolve equipment issues efficiently

• Excellent customer service skills and the ability to communicate technical information clearly to clients

• A valid driver's license and reliable transportation to travel to client sites

• A commitment to safety and a proactive approach to identifying and mitigating risks

What we offer

• Competitive salary and benefits package

• Ongoing training and development opportunities to expand your skills

• A supportive and collaborative team environment

• Opportunities for career progression within a global organisation

• Access to the latest HVAC equipment and technologies

Only applicants who have a current right to work in Australia will be considered.

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

About us

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our Brisbane office is part of our extensive network of service centres that provide expert maintenance and support for HVAC systems across Australia.

With a focus on innovation, sustainability, and customer service, we are committed to helping our clients optimise the performance and efficiency of their buildings.

Apply now to become our next Service HVAC Technician and join our talented team in Brisbane.

How to Apply:

Click on the APPLY button to submit your application in confidence.

#LI-JS4

About our role

As a BMS Service Technician for Johnson Controls', you will be responsible for the maintenance and repair of building management systems (BMS) in commercial and industrial facilities across Sydney. This full-time role is an integral part of our team, ensuring that our clients' building systems are operating efficiently and reliably.

What you'll be doing

• Performing preventative maintenance and troubleshooting on BMS equipment, including HVAC systems, lighting controls, and energy management systems

• Diagnosing and repairing faults in BMS components and systems

• Implementing system upgrades and modifications as required

• Providing technical support and training to building occupants and facility managers

• Maintaining detailed records of all service activities

• Collaborating with the wider team to ensure a seamless and efficient service delivery

What we're looking for

• Proven experience as a BMS or HVAC service technician, with a strong understanding of building automation systems

• Technical certifications in HVAC, electrical, or building automation systems

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service skills

• Ability to work independently and as part of a team

• A valid driver's licence and reliable transportation

What we offer

At Johnson Controls', we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Career training and growth opportunities

• Attractive remuneration + car or car allowance $19,000 + overtime.

• Work Life balance and flexibility is a key value at JCI. 

• Be well supported with our internal remote tech support and structured training 

About us
Johnson Controls' is a global leader in building technologies and solutions, with a proud history of innovation and a commitment to sustainability. Our team of dedicated professionals works tirelessly to create smart, efficient, and comfortable environments for our clients across a wide range of industries.

If you're ready to join our team and make a difference, apply now!

How to Apply

Click on the APPLY button to submit your application in confidence.

xplicit request will be deemed a candidate referred by the Company

About our role

As a BMS Service Technician for Johnson Controls', you will be responsible for the maintenance and repair of building management systems (BMS) in commercial and industrial facilities across Sydney. This full-time role is an integral part of our team, ensuring that our clients' building systems are operating efficiently and reliably.

What you'll be doing

• Performing preventative maintenance and troubleshooting on BMS equipment, including HVAC systems, lighting controls, and energy management systems

• Diagnosing and repairing faults in BMS components and systems

• Implementing system upgrades and modifications as required

• Providing technical support and training to building occupants and facility managers

• Maintaining detailed records of all service activities

• Collaborating with the wider team to ensure a seamless and efficient service delivery

What we're looking for

• Proven experience as a BMS or HVAC service technician, with a strong understanding of building automation systems

• Technical certifications in HVAC, electrical, or building automation systems

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service skills

• Ability to work independently and as part of a team

• A valid driver's licence and reliable transportation

What we offer

At Johnson Controls', we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Career training and growth opportunities

• Attractive remuneration + car or car allowance $19,000 + overtime.

• Work Life balance and flexibility is a key value at JCI. 

• Be well supported with our internal remote tech support and structured training 

About us
Johnson Controls' is a global leader in building technologies and solutions, with a proud history of innovation and a commitment to sustainability. Our team of dedicated professionals works tirelessly to create smart, efficient, and comfortable environments for our clients across a wide range of industries.

If you're ready to join our team and make a difference, apply now!

How to Apply

Click on the APPLY button to submit your application in confidence.

xplicit request will be deemed a candidate referred by the Company

At Johnson Controls, we’ve been making buildings smarter, safer, and more sustainable since 1885. Today, our global team delivers the world’s broadest portfolio of building products, digital technologies, and services—transforming the spaces where people live, work, learn, and play. Our mission is simple: continuously deliver better outcomes for our customers and partners.

Tomorrow needs your talent. Tomorrow needs you. Let’s talk today.

About Gordon Brothers Industries

Gordon Brothers Industries is Australia’s largest industrial refrigeration company, with offices across every mainland state. We design, construct and service large-scale refrigeration systems for clients across mining, chemical processing, food and beverage, and more.

Now part of the Johnson Controls family, Gordon Brothers is continuing to innovate and expand. As we grow, we’re seeking an experienced Refrigeration Technician to join our Brisbane team.

The Role

Due to ongoing growth, we are looking for an experienced Industrial Refrigeration Technician to join our service team. Reporting to the Service Manager, you will be a self‑motivated and reliable professional who enjoys problem‑solving, working flexibly, and keeping jobs running smoothly.

What We Offer

• Competitive remuneration package

• Career development through internal and external training

• Ongoing learning and technical development opportunities

• Genuine focus on work/life balance

• Fully maintained vehicle and mobile phone

Key Responsibilities

• Perform planned and unplanned service and maintenance on industrial refrigeration systems

• Complete all required documentation accurately and on time

• Build and maintain strong, professional relationships with customers

• Participate in company-led training programs and service meetings

What You’ll Bring

Required:

• Qualified or experienced Refrigeration Mechanic

• Current valid driver’s licence

• Current ARC licence

• Restricted Electrical Licence

Ideally, you will also have:

• Previous experience in industrial refrigeration

• Strong work ethic and excellent communication skills

• Ability to work independently and as part of a team

• Strong time‑management skills and ability to meet deadlines

• Flexibility to work varied hours when required

• Ammonia system experience (preferred, not essential)

• A positive, proactive approach to safety

Additional Information

Applicants must have the right to work in Australia.
 

Employment will be under our registered Enterprise Agreement (available on the Fair Work Australia website).

Pre‑employment checks—including reference checks, medical assessment, criminal history check, and drug & alcohol testing—form part of the recruitment process.

For more details about our work, visit: www.gordonbrothers.com.au

Please note: Only candidates introduced by agencies at the explicit request of Johnson Controls’ Talent Acquisition team will be considered agency-referred.

#LI-JS4

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

We are excited to announce a new Injury Management Specialist opportunity, based in Alice Springs, offering you the work-life balance you earn! Reporting to the Team Manager, you will join a collaborative team, providing  advice, quality assurance and coaching to our Claims personnel, and contributing to our best practice injury management support.

This is a unique opportunity to bring your allied health qualifications and personal injury claims experience to a truly rewarding role.

• Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, treatment provider liaison, etc;
• Provide coaching to Claims teams around best-practice injury management, feedback and training;
• Collaborate with Claims teams and broader specialist functions, including Return to Work, Mental Health and Technical Support;
• Participate in a range of operational projects and business initiatives.

• Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc;
• Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
• Strong coaching ability, with an approachable attitude;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

As a Team Manager, you will lead a dynamic team of dedicated staff who provide support, coaching and advice to our NSW Workers Compensation Claims (Nominal Insurer) function around the calculation and application of PIAWE.  

This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders.  

Whether you are an experienced Technical Specialist looking to take the next step in your career, or are a current leader looking to bring your experience and passion for the development of people to a new industry, we would love to hear from you! 

• Lead a team of Technical personnel, specialising in PIAWE matters;  

• Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals;  

• Participate in workforce planning and recruitment activities for the function;  

• Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;  

• Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;  

• Promote a culture which ensure compliance to our business processes is adhered to;  

• Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.  

• Demonstrated experience in team management/leadership or significant experience in a Technical Specialist role, with experience in claims management and providing coaching; 

• Knowledge of general business and administrative practices and managing cost effective business activities; 

• Experience in managing performance through qualitative and quantitative metrics;  

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders; 

• Exceptional time management and organisational skills;  

• A strategic mindset and approach to work; 

• A strong sense of team and collaboration; 

• A resilient attitude. 

To be considered for this opportunity you must have right to live and work in Australia when applying. 

Unsolicited agency applicants will not be considered for this position. 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and, we want YOU to be a part of it!

As the Quality Assurance Advisor, you will join the  Legal, Risk, Audit and Compliance  team who are responsible for managing at a national level, all aspects of both enterprise and operational compliance, audit and risk to the organisation, its employees and clients. The division aims to  support  the delivery of strategic objectives and  meet the obligations of all relevant industry regulators and licensing/claim management regimes. The Operational Risk – Personal Injury stream is a component of the broader team and is responsible for all audit and assurance activity, as well as the management of operational risks relating to our national personal injury business.

Reporting to the Quality Assurance Manager, this role is integral in delivering meaningful audit and health check results and insights to Operations to support performance improvement, and audit and assurance activities. 

With added flexibility, professional development and a dynamic team culture, there is no better time to be joining GB!

• Coordinate and respond to audit and assurance communication from WorkSafe, including the dissemination of results to the business;
• Support and work alongside the broader QA team to successfully meet the audit and assurance requirements of the Victorian business unit to assist in continuous improvement and performance uplift;
• Coordinate responses to audit and assurance processes as required by WorkSafe, Agency Agreements, and internal controls frameworks;
• Foster open and transparent relationships with our internal and external clients, and promote a positive risk and compliance culture;
• Manage the Compliance inbox, including coordination and communication with WorkSafe on upcoming audits and any requested information;
• Coordinate responses from Operations to address potential non-compliance/audit fails identified through audit/health check activity within the required timeframes and systems;
• Ensure that quality feedback and recommendations made by WorkSafe are actioned within timeframes;
• Undertake a portfolio of health checks and training of case management personnel with the support of the QA Team;
• Summarise and disseminate audit and health check results to Operations, ensuring insights are meaningful and valuable in assisting with improvement activities;
• Coordinate and participate in close out meetings, document remediations and update relevant systems, ensuring completion of remediation plans by due dates;
• Provide updates to WorkSafe where required in relation to the Internal Control Framework testing, as well as other regular reporting;

Participate in performance meetings to understand issues within the broader business and importance of audit and health check activity.

• Desire to develop audit and assurance skills as well as a keen interest in the Workers compensation scheme
• A self starter with initiative and a continuous improvement mindset Creative and critical thinking/problem solving skills;
• Self-starter with the ability to work both autonomously and collaboratively;
• Ability to build relationships and influence operational processes to drive the successful implementation of audit recommendations;
• Well developed verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
• Srong time management and organisational skills;

• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

We are excited to share a new, permanent full-time opportunity within our NT Workers Compensation function. As the Return to Independence Specialist, you will deliver a personalised and empathetic face-to-face service for individuals that have experienced a workplace injury, providing early intervention and support to injured workers, employers and treating medical practitioners. The salary for this position is $80K - $85K base, plus superannuation. 

Based in our Darwin branch, this role provides a unique opportunity to manage your own diverse portfolio and positively influence and encourage parties to participate in the return to work process, take ownership of actions, and promote recovery and independence in the activities of daily living.

• Facilitate and attend regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes;
• Educate and inform stakeholders on the return to work process, legislative requirements, premium impact, initial claim decisions, formal statement requirements and advocate mobile case management services; 
• Collaborate with vocational providers to achieve return to work and return to life
• outcomes for the injured worker; 
• Attend medical reviews with the injured worker to promote implementing strategies and early intervention;
• Educate the injured worker on the benefits of utilising specialists, services and available support to assist in achieving the agreed return to work goals;
• Communicate with all relevant stakeholders to develop a Work Plan (Service Plan) regarding the return to work process by negotiating strategies, assigning responsibilities and actions to be undertaken, providing clarification where necessary and monitoring progress; 
• Educate and inform stakeholders on the return to work process, completion of documentation, and legislative requirements.

• Previous experience and qualifications in injury rehabilitation, rehabilitation counselling or workers compensation claims management;
• Current valid driver’s licence;
• Demonstrated experience in developing return to work plans using SMART principles. Case conferencing experience is highly desirable;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Our Workers Compensation team at GB is offering an exciting opportunity to join us as a Team Manager in our Medical Management Branch. In this contract role, you will be a key member of GB’s Workers Compensation leadership group, responsible for the day-to-day management of your claims team.

As a Team Manager, you will lead and support your team to achieve their best, ensuring they are well-equipped to deliver exceptional customer service and claims management outcomes. You will play a pivotal role in managing workflows, driving accountability, and fostering a high-performing, collaborative team culture.

If you are passionate about people management and leadership, this role offers the opportunity to grow your expertise. We provide support for both emerging and experienced leaders through peer-to-peer leadership training and comprehensive leadership development programs. At GB, we recognise and reward the fantastic work our people do every day and provide clear pathways for career progression.

Your responsibilities will include:

• Managing your team's daily workflow to ensure effective output and the achievement of client service standards.
• Providing strong, engaging leadership by coaching and mentoring staff on technical, business, and performance-related matters.
• Monitoring team performance and ensuring accountability for meeting key deliverables and service expectations.
• Collaborating with the Branch Manager to identify skills and knowledge gaps within the team and implementing strategies to upskill team members.
• Driving team morale and fostering a culture of achievement, accountability, and service excellence.
• Encouraging creativity, innovation, and continuous improvement within the team.
• Identifying areas for improvement in claims service delivery and implementing strategies to meet business and WorkSafe requirements.
• Partnering with the Talent Acquisition team to recruit and onboard new team members effectively.

What we’re looking for:

• Proven experience in a people management role, with exceptional leadership, coaching, and mentoring skills.
• Strong accountability in managing workflows and ensuring team performance aligns with organisational goals.
• Experience in a client services or account management environment.
• Knowledge of Workers Compensation industry performance measures.
• Excellent interpersonal skills, with the ability to engage effectively with staff at all levels and external stakeholders.
• Strong time management and conflict resolution skills.
• Tertiary qualifications in Allied Health and/or a relevant field are highly regarded.

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

As a Technical Manager in our Eligibility team, you will support the eligibility function in a variety of ways including undertaking Post Decision Reviews (PDR’s), liaising with stakeholders by providing clear technical advice on initial liability decisions whilst also providing technical support to our broader eligibility officer group. In this technical leadership position, you will be responsible for reviewing, drafting and endorsing your own decisions and at times whilst also supporting our Eligibility Entitlement Specialists with Day 28 Decision Endorsements on an as-needs basis

This is an opportunity where you will be able to put your problem solving, investigative and technical skills to use each and every day – no two claims are the same! You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at GB!

Your responsibilities will include:

• Being responsible for the Post Decision Review (PDR) process as part of the overall Eligibility function by reviewing decisions and drafting, reviewing and issuing notices
• Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
• Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria
• Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts
• Reviewing and endorsing Date of Injury for new claims received into Eligibility team
• Providing support to Eligibility Entitlement Specialists during busy periods by assisting with endorsement of final liability decisions relating to work cover claims
• At times, supporting with issuing of notice pertinent to reallocated claims with decisions due where Eligibility Officers require extra support

We’re looking for a Workers Compensation expert who also has:

• High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
• Experience in client service role
• Knowledge of general business and administrative practices
• Excellent knowledge and application of the Accident Compensation Act, Workplace Injury Rehabilitation and Compensation Act 2013
• High level of analytical skills, attention to detail, and critical thinking
• Coaching and mentoring skills and experience
• A motivated disposition, with a passion for delivering quality outcomes for your customers

What we can offer you:

• Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.
• Paid Leave: Reproductive leave and Generous Paid Parental Leave and reproductive leave to support your family needs.
• Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
• Career Growth: Exciting career advancement prospects as our company continues to grow.
• Ongoing Education: Continuous education and development opportunities through external and internal programs.
• Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
• Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
• Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
• Birthday club: Enjoy a day off during your birthday month as a gift from GB 

To apply

If this sounds like your new career– we want to connect! Click on Apply now!

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.