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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Managing Consultant, Program Management, Advisors & Consulting Services

All About Us

The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.


All About the Role

Make an impact as a Senior Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Developing new products and strategies to market smoothly and efficiently
• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
• Strengthening client’s internal skills, knowledge and experience in critical areas
• Transforming client processes and optimizing their management practices

This is a director level position. As a Senior Managing Consultant, you will manage a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.


All About You

• Experience in delivery of large (digital) enterprise level programs across the financial services sector from initiation to benefit realization.
• Successful leadership of PMOs across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
• Formal accreditation in one or more recognized PM/PMO/ Change/Service management methodologies or equivalent work experience is expected.
• Experience with Agile ways of working and / or as a scrum master is a plus
• Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm
• Identify new business opportunities and communicates to executives to pursue, begin to lead sales calls and new client development including proposal contribution
• Analyze multiple aspects of client’s organizational systems and culture that serve as input into the stakeholder / relationship map sales process
• Effectively leverage subject matter experts to develop best customized solutions for client
• Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams
• Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer’s opportunity in financial terms i.e. value quant, estimate effort and scope
• Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits. Able to multi-task in a fast-paced deadline driven environment.
• Allocate and manage technical resources effectively. Ensure that project teams have the necessary skills and tools to complete their tasks.
• Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback. Gain consensus with others and co-ordinate the team arounds business goals.


All About Your Education & Skills

• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
• Professional accreditation such as Project Management Professional (PMP) desirable.
• 12+ years of experience in a similar role, with a proven track record of delivering successful projects.
• Proven knowledge and experience in Agile/Scrum and waterfall project management including development methodologies, able to manage complex projects in the financial services industry
• Exposure specifically in payments and / or retail banking or merchants preferred
• Financial Services experience (Ideally including Issuing and/or Acquiring)
• Comfortable with significant client interaction and interest in building relationships
• Advanced Word, Excel, and PowerPoint skills required
• Proficiency in project management tools such as MS Project, Trello, Rally/JIRA.
• Willingness to travel (primarily within ANZ)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant, Performance Analytics - Fraud & Payments Senior Analyst

Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.


Roles and Responsibilities
Client Impact
• Provide creative input on projects across a range of industries and problem statements
• Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
• Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
• Develop working relationship with client analysts/managers, and act as trusted and reliable partner
• Support data-driven insights and strategy recommendations on fraud prevention/detection rules, case management, and mitigation approaches to balance fraud losses and customer experience
• Support clients in understanding Mastercard’s payment ecosystem and best practices, including authorization, chargebacks, liability shifts, and network-level fraud products
• Provide support on authentication strategies to help clients reduce friction while managing fraud risk
•

Team Collaboration & Culture
• Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
• Collaborate with cross-functional Mastercard Teams to translate complex fraud and payments challenges into actionable solutions and advisory recommendations
• Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
• Lead internal and client meetings, and contribute to project management
• Contribute to the firm's intellectual capital
• Receive mentorship from performance analytics leaders for professional growth and development
• Build early-stage skills in narrative-building and storytelling to explain complex fraud and payments insights to non-technical audiences

Qualifications
Basic qualifications
• Proven experience (3-5+ years) in Fraud strategy/analytics, risk management or payment systems, ideally within Banking, Finance, Fintech, or retail.
• Understanding of Fraud prevention and detection strategies, rules management and processes across cards and payments
• Data and analytics experience such as working in coding software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures, with the ability to turn data into meaningful insights and recommendations.
• Undergraduate degree within STEM, data and analytics or similar
• Experience managing clients or internal stakeholders
• Ability to analyze large datasets and synthesize key findings
• Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
• Advanced Word, Excel, and PowerPoint skills
• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English
• Eligibility to work in Australia for long term

Preferred qualifications
• Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark
• Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
• Experience managing tasks or workstreams in a collaborative team environment
• Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
• Relevant industry expertise – familiarity with emerging fraud threats, including scams, account takeover, first party fraud, or mule networks; and exposure to chargebacks and disputes
• Exposure or understanding of industry best practices in relation to digital wallet, payment authentication, e-commerce
• Familiarity with cross-border fraud patterns and challenges in multi-market payment environments
• Awareness of risks in emerging payment methods such as BNPL, real-time payments, and crypto/virtual assets

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist

Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer Service Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work at home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Introduction


Overview

Your Role

 

Gallagher Bassett are currently seeking a Senior Claims Consultant - Liability to join our team in Brisbane or Sydney. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.

 

As the Senior Liability Claims Consultant, you will have exposure to all General Insurance Liability lines in addition to Property and Motor claims, and you’ll be looking to solidify your career within our Global Brand.

How you'll make an impact

You will add value to Gallagher Bassett across the following:

 

• Manage a portfolio of liability claims end to end, from a General Liability perspective
• Interpret public liability and professional indemnity policy wordings and apply accurately
• Provide advice to insurer clients on indemnity, liability, quantum, reserving and settlement
• Liaise with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settle claims within client service instructions, company guidelines and delegated authority
• Attend client meetings where applicable (some after hours with the UK)
• Achieve monthly KPI’s as designated by management
• Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
• Resolve complaints in accordance with company guidelines
• Identify potential fraud/recovery indicators for claims where applicable
• Payment approval responsibilities
• Train and mentor claims consultants within the team
• Help with QA requirements including regular file audits of colleagues

About you

We’re interested in hearing from people who possess:

 

• At least 5 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)
• 5 years plus Personal Injury experience (desirable)
• Medical malpractice, bloodstock, and Cyber experience would be advantageous
• Experience working with Lloyds of London
• Focused on customer / client outcomes
• Strong Negotiation skills
• Excellent customer service skills;
• Excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office
• Time management and organisational skills
• A team player that has the ability to coach and mentor fellow peers

What we can offer you:

• Flexible work arrangements – including some WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

 

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

 

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

 

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

 

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

 

Agency applicants will not be considered for this role.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction


Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

 

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

 

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

 

We are excited to announce a new Injury Management Specialist opportunity, based in Alice Springs, offering you the work-life balance you earn! Reporting to the Team Manager, you will join a collaborative team, providing  advice, quality assurance and coaching to our Claims personnel, and contributing to our best practice injury management support.

 

This is a unique opportunity to bring your allied health qualifications and personal injury claims experience to a truly rewarding role.

How you'll make an impact

• Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, treatment provider liaison, etc;
• Provide coaching to Claims teams around best-practice injury management, feedback and training;
• Collaborate with Claims teams and broader specialist functions, including Return to Work, Mental Health and Technical Support;
• Participate in a range of operational projects and business initiatives.

About you

• Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc;
• Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
• Strong coaching ability, with an approachable attitude;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction


Overview

See yourself in our team:

In the role of a Return to Work Specialist you will be is responsible for helping guide people through their recovery and return to work journey post workplace injury to achieve a sustainable return to work and life. You will do this by delivering a personalised, empathetic face to face service for individuals that have experienced a workplace injury. The roles focus is to positively influence and encourage parties to participate in the return to work process and take ownership of actions.

 

This permanent full time role is based in Mount Gambier.

 

How you'll make an impact

• Facilitating and attending regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals

• Educating and informing stakeholders on the return to work process, legislative requirements etc.

• Educating the injured worker on the benefits of utilising specialists, services and available support to assist in achieving the agreed return to work goals

• Attending medical reviews with the injured worker to promote implementing strategies and early intervention

• Working closely with vocational providers to achieve return to work and return to life outcomes for the injured worker

• Facilitating and monitor medical and like cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme

• Working closely with internal stakeholders to ensure consistency across portfolios, to produce return to work outcomes or review of entitlements

• Communicating with all relevant stakeholders to develop a Work Plan (Service Plan) regarding the return to work process

• Ensuring accurate and detailed documentation is recorded to ensure evidence based decisions on all claims;

• Attending file reviews with employer representatives;

• Assisting and educate employers and workers in completing any workers compensation documentation as required

About you

 

We are interested in hearing from people who have:

• Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

 

 

To apply:

 

If this role sounds like your new career– we want to connect!

 

Click on Apply for this Job.

 

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Introduction


Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

 

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

 

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all! 

 

As part of our recent expansion in the NT workers compensation market, we are offering a unique opportunity for a Claims Officer to join our Self-Insurance team. In this role, you will deliver a proactive, empathetic and organised claims management service to our key client and support the return to work processed for injured workers.  

 

Based in our Darwin office, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Return to Work, Injury Management and Mental Health.  

 

How you'll make an impact

• Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;  

• Drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;  

• Identify, and make measures to identify and strategise potential barriers;  

• Collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants and Mental Health Consultants; 

• Provide education to stakeholders regarding return to work processes and legislative obligations; 

• Participate in regular claims reviews with key stakeholders;  

• Request and obtain information to assist with the ongoing management of claims; 

• Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.  

About you

• A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;  

• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;  

• A proactive and strategic mindset; 

• Exceptional time management and organisational skills, with excellent attention to detail;  

• Empathetic and enthusiastic, with a strong sense of team and collaboration; 

• A resilient attitude. 

 

 

To be considered for this opportunity you must have right to live and work in Australia when applying. 

 

Agency applicants will not be considered for this position. 

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction


Overview

About the role

 

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

How you'll make an impact

Your responsibilities will include:

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
• Guiding, advising and assisting employer clients who require specialist technical assistance
• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
• Undertaking adverse decision quality revisions and endorsements
• Completing case conferencing with Case Managers and attending claims review meetings when required
• Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Mentoring and coaching other members of your team

About you

We’re interested in hearing from people who possess:

• Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
• Ability to interpret and apply Accident Compensation Act
• Fantastic customer service skills
• Exceptional communication and interpersonal skills
• Experience in client service role
• Coaching, mentoring, and leadership skills
• Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you:

• Monthly RDO (Rostered Day Off) after the completion of your probationary period 
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave 
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

To apply:

 

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

 

To be considered for this opportunity you must have right to live and work in Australia when applying.

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction


Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

 

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

 

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And we want YOU to be a part of it all!

 

We are seeking a Capability Specialist to support our Northern Territory Workers compensation claims management business. Reporting to the Northern Territory Operations Manager, you will be aligned with our claims and injury management personnel for coaching, development and capability improvement activities. 

 

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

How you'll make an impact

• Work in partnership with the business to support staff transition from technical training into their operational roles including training of processes in an operational environment.
• Supporting and assessing staff against professional standards framework.
• Provide ‘on the-job’ technical and operational training and coaching for new staff or transferred staff in relation to the: ‘how to process’, ‘how to calculate a benefit’, ‘how to triage a new claim’, ‘how to manage a claim’, ‘what tools to use’.
• Work closely with the Team Managers to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff;
• Stay abreast of regulatory and legislative changes, changes to procedures and technology and ensure the delivery of relevant information to the Operations Teams.
• Maintain a high level of product knowledge pertinent to the Northern Territory.
• Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively.
• Support the business unit in relation to championing and implementing changes.
• In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance.
• Ensure that Processes and Procedures are updated and communicated accordingly;
• Prepare reports and details of coaching delivered;
• Undertake independent call and desktop audits to ensure quality standards are achieved.

About you

• Significant experience in the workers compensation case management. Previous experience in a technical or specialist advisory role would be highly regarded.
• A strong knowledge of relevant NT Return to Work legislation and frameworks.
• Demonstrated coaching ability.
• Exceptional time management and organisational skills – a true “self-starter”!.
• Excellent attention to detail.
• Highly developed communication skills, with the ability to coach and engage at all levels of organisation.
• A strong sense of team and collaboration.
• A resilient attitude.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction


Overview

In the role of a Return to Work Specialist, you will be is responsible for helping guide people through their recovery and return to work journey post workplace injury to achieve a sustainable return to work and life. You will do this by delivering a personalised, empathetic face to face service for individuals that have experienced a workplace injury. The roles focus is to positively influence and encourage parties to participate in the return to work process and take ownership of actions.

How you'll make an impact

On a day to day basis you will:

• Facilitate and attend face-to-face visits with injured workers, employers, health practitioners, and allied health professionals to support the return to work process.
• Educate stakeholders, including injured workers, on legislative requirements, return to work processes, and available support services to achieve agreed goals.
• Collaborate with vocational providers and internal stakeholders to ensure consistency and achieve return to work and life outcomes.
• Attend medical reviews and implement early intervention strategies while monitoring medical and cost management strategies for sustainability.
• Communicate with stakeholders to develop and monitor Work Plans (Service Plans) and assist with workers' compensation documentation.
• Maintain accurate documentation and attend file reviews with employer representatives to ensure evidence-based decisions on claims.

About you

We are interested in hearing from people who have:

• Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable
• Experience in the Allied Health or Job Placement industry is highly desirable
• Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential
• Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential
• Excellent customer service, communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Media and Advertising Partnerships

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About the Role

We are seeking a highly motivated and partnership-driven professional to join our team as a Partner Development Manager. In this role, you will be responsible for driving partner recruitment, enablement, and co-selling activities across the media and advertising ecosystem. You will work closely with global and independent media agencies, publishers, media owners, and AdTech partners to build high-impact, scalable partnerships that expand market reach and deliver measurable outcomes.

This role requires a unique blend of partner management, product and sales enablement, and go-to-market execution experience. You will act as the bridge between our solutions and the partner ecosystem, ensuring partners are equipped, enabled, and motivated to drive joint success in Mastercard’s Channel Partner program.

Role/Responsibilities:

Co-Selling and Revenue Growth
• Meet assigned revenue targets with new and existing channel partners
• Drive joint sales opportunities with partners to accelerate adoption and revenue growth.
• Support account planning, pipeline development, and deal execution with partners.
• Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, product, marketing)
• Manage channel pipeline and forecast reporting and track progress through the sales cycle
• Drive monthly partner alignment sessions to review partners’ pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities
• Work with priority partners to develop annual joint business and marketing plans that define strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate
• Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs

Partner Enablement
• Design and deliver enablement programs that build partner capabilities in selling and positioning our solutions.
• Collaborate with product, sales, and marketing teams to develop training materials, playbooks, and go-to-market assets.
• Ensure partners are fully equipped to represent our offerings in market.

Partner Recruitment
• Identify, recruit, and onboard strategic channel partners across media agencies, publishers and media owners, and AdTech.
• Gain qualified partners’ commitment by formulating and conveying a compelling business proposition
• Prior to finalizing contract negotiations with each partner, develop a joint business plan (including sales targets) that is aligned with the Mastercard standards and strategy
• Maintain a solid pipeline of qualified prospective partners to meet established recruitment targets
• Market and Ecosystem Engagement
• Represent the company at industry events, partner meetings, and thought leadership forums.
• Stay current on media and advertising industry trends to inform partner strategies and product positioning.

Background/Experience:
• 5–7 years of experience in partner development, sales enablement, or business development, preferably within the media, advertising, or AdTech ecosystem.
• Proven track record of working with global media agencies, independent agencies, publishers, or AdTech platforms.
• Strong personal network within the Media and Advertising ecosystem in Asia Pacific, with a focus on Australia and Southeast Asia
• Strong understanding of partner recruitment, enablement, and co-selling motions.
• Experience in product and sales enablement, with the ability to translate complex solutions into clear partner value propositions.
• Strategic thinker who can quickly develop a point of view on market opportunities to focus on for each solution area and move to action
• Be comfortable with a high degree of ambiguity and build-it-as-we-go mentality (if you are looking for a standard toolkit and clear direction on what to do, this job isn’t for you)
• Fan of working with people internally or externally. You don’t shy away from approaching people you never met before to pitch what we do and you don’t feel bad if you get ignored. It’s part of the job.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant, Program Management, Advisors & Consulting Services

All About Us

The Services team is a key differentiator for Mastercard, providing that help our customers grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.


All About the Role

Make an impact as a Managing Consultant, Advisors Program Management.
Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Developing new products and strategies to market smoothly and efficiently
• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
• Strengthening client’s internal skills, knowledge and experience in critical areas
• Transforming client processes and optimizing their management practices

This is a senior manager level position. As a Managing Consultant you will manage one or more projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.


All About You

• Experience in delivery of large (digital) enterprise level programs across the financial services sector from initiation to benefit realization.
• Successful leadership of PMOs across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
• Formal accreditation in one or more recognized PM/PMO/ Change/Service management methodologies or equivalent work experience is expected.
• Experience with Agile ways of working and / or as a scrum master is a plus
• Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm
• Identify new business opportunities and communicates to executives to pursue, begin to lead sales calls and new client development including proposal contribution
• Analyze multiple aspects of client’s organizational systems and culture that serve as input into the stakeholder / relationship map sales process
• Effectively leverage subject matter experts to develop best customized solutions for client
• Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams
• Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer’s opportunity in financial terms i.e. value quant, estimate effort and scope
• Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits. Able to multi-task in a fast-paced deadline driven environment.
• Allocate and manage technical resources effectively. Ensure that project teams have the necessary skills and tools to complete their tasks.
• Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback. Gain consensus with others and co-ordinate the team arounds business goals.


All About Your Education & Skills

• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
• Professional accreditation such as Project Management Professional (PMP) desirable.
• 8+ years of experience in a similar role, with a proven track record of delivering successful projects.
• Proven knowledge and experience in Agile/Scrum and waterfall project management including development methodologies, able to manage complex projects in the financial services industry
• Exposure specifically in payments and / or retail banking or merchants preferred
• Financial Services experience (Ideally including Issuing and/or Acquiring)
• Comfortable with significant client interaction and interest in building relationships
• Advanced Word, Excel, and PowerPoint skills required
• Proficiency in project management tools such as MS Project, Trello, Rally/JIRA.
• Willingness to travel (primarily within ANZ)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Introduction


Overview

As a Senior Technical Manager (Eligibility), you will join the leadership group within GB’s Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers relating to complex eligibility decisions. You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration when making sustainable initial liability decisions. You will use your technical expertise to provide coaching and mentoring to more junior team members within the eligibility branch to increase their capability with a view to promote growth and learning within the branch.

 

This is a critical role which plays a big part in the success of the branch. You will be able to put your problem solving, investigative and technical skills to use each and every day. More importantly, your technical experience will play a key role with coaching/mentoring staff members within the branch to improve their eligibility skillset on a consistent basis. You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the eligibility team at GB!

 

This position will be a full time and permanent position, which offers fantastic flexible working opportunities.

How you'll make an impact

Your responsibilities will include:

• Providing a cost effective, professional and customer focused workers compensation claims management service for all WorkSafe clients by supporting eligibility team members to make sustainable decisions relating to the lodgement of Workers Compensation claims
• Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
• Acting as a senior technical reference point for other team members, such as Eligibility Officers, Eligibility Entitlement Specialists and Technical Managers by providing strong technical advice with a view to increase their capability and reach the right outcome for Injured Workers and Employers in accordance with the Act
• Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on evidence and advice by our broader teams of claims experts

About you

We’re looking for a Workers Compensation expert who has:

• A high level of workers compensation claims management technical expertise, or strong knowledge relating to determining eligibility for Workers Compensation claims is essential (however all areas of Workers Compensation experience will be considered)
• Strong client and customer engagement and relationship building expertise
• Knowledge of general business and administrative practices
• Excellent knowledge and application of the Accident Compensation Act/WIRCA
• High level of analytical skills, attention to detail, and critical thinking
• Coaching and mentoring skills and experience
• A motivated disposition, with a passion for delivering quality outcomes for your customers

 

To apply

If this opportunity interests you, we'd love to hear from you! Click on Apply now!

 

To be considered for this opportunity you must have right to live and work in Australia when applying.

 

Agency applicants will not be considered for this position.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Title: Call Centre Representative Agent Work From Home - Part-Time Online Paid Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panels, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call Centre Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call centre representative agent or someone just looking for a flexible part time remote work at home online job, this is a great way to supplement your income.

Job Title: Administrative Assistant Work From Home - Remote Part Time Research Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panel, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Administrative Assistant experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are an administrative assistant or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Data Entry Clerk Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Data Entry Clerk experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.