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What You’ll Do

• Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
• Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
• Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
• Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
• Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
• Participate in the design and execution of office AV installations, upgrades, and expansions
• Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
• Offer user training and guidance to staff on AV systems and tools
• Provide support during incident response and equipment outages, ensuring minimal event disruption
• Maintain a proactive and service-oriented approach to identifying and implementing process improvements
• Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
• Be available for occasional after-hours or weekend support for high-visibility events

What You Need to Succeed

• 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
• Proven ability to support complex AV setups for hybrid live events
• Strong troubleshooting skills and ability to work under pressure in a live event setting
• Excellent communication and interpersonal skills, with the ability to support executive stakeholders
• Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
• Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed
• Experience creating and maintaining technical documentation and Knowledge Base content

Desirable Criteria

• Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
• Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
• Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
• Understanding of AV system design, layout, and integration best practices
• Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
• Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
• Background supporting large-scale office fit-outs, build-outs, or tech upgrades
• A proactive, agile mindset focused on innovation and service improvement

Belonging at EOS

#IND
#LI-AL1
#LI-Onsite

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role

We are currently seeking a Claims Consultant to join our well respected, dynamic Medical Negligence Liability team. Working with the wider Health team you will work with and report to the Team Leader – Medical Negligence whilst also engaging with various internal and external key stakeholders.

This position will be offered on a permanent full-time basis with a hybrid approach. We offer flexibility to WFH and in our Sydney CBD office.

You will add value to Gallagher Bassett across the following:

• Manage a portfolio of liability and medical negligence claims end to end, from a LHD or VMO perspective
• Provide claim support to agencies managing abuse claims
• Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Provide Local Health Districts and other involved parties with updates in relation to litigated matters
• Attend claim review meetings when required
• Undertake pre-mediation preparation, assisting with strategy considerations and attending mediations as required
• Interpret public liability and professional indemnity policy wordings and apply them accurately
• Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaise with various third-party providers including solicitors, loss adjusters and barristers
• Settle claims within client service instructions, company guidelines and delegated authority

We’re interested in hearing from people who possess:

• Solid relationship management skills in conjunction with a minimum of at least 2 years of claims experience in public liability and/or professional indemnity
• Tertiary educated – Legally qualified or currently studying for a Legal Qualification (desirable)
• Ability to read documents and translate information quickly
• Capability to work autonomously
• Industry specific ANZIIF qualifications (desirable)
• Understanding of Health/Claims Management process, coupled with solid exposure to claims involving the Local Health District and/or complex claims management within the Health/medical malpractice space
• Strong written and verbal communication
• Flexibility and receptive to change

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role

We are currently seeking a Property Claims Consultant to lead by example and facilitate excellence in our property claims handling. With a dedicated focus on customer service, this role will be offered on a permanent full-time basis with a hybrid approach working from our Sydney CBD office and Working From Home (WFH).

You will add value to Gallagher Bassett across the following:

• Manage a portfolio of property claims from end to end
• Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service skills
• Build and develop external business relationships
• Achieve monthly productivity levels as designated by your Team Leader
• Resolve complaints in accordance with company guidelines

We’re interested in hearing from people who possess:

To excel in this role, you will be a dedicated and driven team member who thrives in a busy yet rewarding environment.

• Minimum 2 + years Property Claims experience
• Excellent interpersonal, spoken and written communication skills
• PC literate – Database and Microsoft Office with outstanding organisational and time management skills
• A self-motivated individual with the ability to work autonomously
• Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking an Impairment Benefits Specialist (IBS) to join our team. As an IBS, you will be a point of expertise within Gallagher Bassett's Workers Compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this highly technical role, you will manage the end-to-end impairment determination process for injured workers in accordance with legislative requirements. Your acute attention to detail, and sound decision making within Workers Compensation legislative frameworks will be key attributes contributing to your success in this position.

Your responsibilities will include:

• Managing a portfolio of impairment benefit claims which include reviewing clinical information, arranging impairment assessments with relevant documentation, issuing the decision in line with legislative timeframes, and processing any lump sum entitlements
• Attending conciliation conferences
• Attending internal and external training courses to update technical knowledge and personal development

We’re looking for a claims expert who possesses:

• Experience within Worker’s Compensation Industry, specifically within an Impairment Benefits or claims management related role. Completion of AMA4 training is preferred.
• Attention to detail and critical thinking skills
• Industry specific qualifications: VWA and TAC Industry Training Programs are desirable
• Excellent customer service skills, communication and interpersonal skills

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About the Role

If you’re a Workers Compensation expert looking to step into injury management, or perhaps have a background in allied health, rehabilitation or personal injury and are wanting to explore a different career path where you can utilise your unique skills, at GB we have an exciting opportunity to join our team as an Injury Management Advisor.

As an Injury Management Advisor, you will use your expertise in injury management to provide advice and assistance to claims staff to promote appropriate injury management for injured workers, which will in turn translate into durable Return to Work outcomes relating to Workers Compensation claims.

At GB, we support and encourage internal career progression, whether your goal is to become a claims specialist or a future leader, we want to see you grow and succeed. We offer dedicated learning and career pathways and provide ongoing training for a variety of roles. We invest in our people through succession planning and have a number of mentoring and training programs available.

Your responsibilities will include:

• Implementing your Personal Injury expertise in the review of complex medical requests arising from Worker’s Compensation claims

• Collaborating with Case Managers and Treating Health Providers to review and make recommendations for treatment plans for injured workers based on medical advice and evidence

• Liaising with Medical Advisors relating to specialised and niched requests for surgery and treatment to ensure Worksafe and industry guidelines are being adhered to as part of treatment requests

• Advising employers, employer consultants and other stakeholders with updates regarding injury management strategies

• Providing quality customer service to injured workers, employers, employer consultants & other stakeholders

• Providing Injury Management expertise and advice, as well as coaching and mentoring to claims managers

• Ensuring timely, educated and informed medical claims management decisions are made, with an objective to improve outcomes all parties involved.

What are we looking for:

• Tertiary qualifications within the Allied Health or the Personal Injury industry and/or Work experience within the personal injury management or Workers Compensation industry

• Expertise in implementing relevant legislation as part of decision making within the insurance industry

• Attention to detail and critical thinking skills, and an aptitude for working in a fast-paced environment

• A passion for coaching and mentoring

• Excellent customer service, communication and interpersonal skills

To apply

If you think you can make a positive difference to our business, we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Individual development planning multitude of learning pathways and opportunities

• Monthly RDO and hybrid working 

• Something for everyone - range of employee benefits, discounts and wellbeing programs

About the role

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

Your responsibilities will include:

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers

• Guiding, advising and assisting employer clients who require specialist technical assistance

• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters

• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters

• Undertaking adverse decision quality revisions and endorsements

• Completing case conferencing with Case Managers and attending claims review meetings when required

• Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required

• Mentoring and coaching other members of your team

We’re interested in hearing from people who possess:

• Experience within the Worker’s Compensation industry and in the application of Work Cover legislation

• Ability to interpret and apply Accident Compensation Act

• Fantastic customer service skills

• Exceptional communication and interpersonal skills

• Experience in client service role

• Coaching, mentoring, and leadership skills

• Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you:

• Monthly RDO (Rostered Day Off) after the completion of your probationary period 

• Attractive remuneration packaging & flexible work arrangements including Work from Home

• Paid Parental Leave

• Reproductive leave 

• Birthday Club: Enjoy a day off during the month of your birthday, on GB!

• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;

• Exciting career – as our Company grows, so do the opportunities for our people;

• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts

• Service recognition awards; and employee assistance program for yourself and immediate family members.

• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all! 

Due to an internal career progression, we are offering a unique opportunity for a Mental Health Consultant to join our claims operation. In this role, you will work collaboratively with case managers to drive a person-centric approach to the recovery of psychological claims, support sustainable return to work outcomes, and assist in the identification of secondary psychological claims. 

Based in our Darwin office, this is a unique opportunity to bring your expertise and passion to a truly rewarding role. Additionally, you will connect with, and be supported by, GB’s national Mental Health Hub (community of practice).  

• Support the development of innovative strategies to manage complex psychological claims, injury an approach to address barriers such as communication, diagnoses, plateaued progress, potential for self-harm, and treatment;  

• Contribute to the development of return to work plans and the identification of suitable duties in the workplace;  

• Coach and mentor claims teams around the management of psychological injuries;  

• Attend case conferences with injured workers and medical practitioners, as well as liaising with GPs and specialists;  

• Analyse psychological injury trends and identify risks, and implement strategies for continuous improvement;  

• Undertake training with claims teams to improve competencies around the management of psychological claims;  

• Review claims to identify and strategies for potential psychosocial barriers.

• Tertiary qualifications in an appropriate mental health-related discipline, including psychology, rehabilitation counselling, social work, counselling, mental health nursing, etc. Experience within the insurance sector would be highly regarded;   

• Knowledge of general business and administrative practices, including cost effective business activities; 

• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;  

• A proactive and strategic mindset; 

• Exceptional time management and organisational skills, with excellent attention to detail;  

• A passion and aptitude for coaching, training an continuous improvement;  

• Empathetic and enthusiastic, with a strong sense of team and collaboration; 

• A resilient attitude. 

To be considered for this opportunity you must have right to live and work in Australia when applying. 

Agency applicants will not be considered for this position. 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Monthly RDO and hybrid work arrangements (work from home and office)
• Staff benefits incl. wellbeing support, insurance and retail discounts & more
• Be part of a Diverse, Inclusive Global Company which prioritizes its people

About the Role

Our Performance Manager work closely with claims staff within our Workers Compensation team to uplift GB’s overall service performance, whilst ensuring the delivery of a customer-centric and best in class claims management service. This will be achieved through conducting thorough and in-depth reviews of various performance reporting, engaging with Worksafe and claims teams, providing recommendations for continuous improvement.

We currently have a newly created Performance manager opportunity available which specialises  in supporting business wide Service uplift. This position will focus on providing oversight on performance in this area, ensuring robust strategy and controls are being effectively implemented within the teams, whilst working closely with the Customer and Capability Specialists.

You will play a key role in promoting best practice service improvement, and supporting initiatives across our VIC Workers Compensation team.

Key responsibilities:

• Supporting the achievement of sustainable business outcomes across our Injured Worker Survey (IWS) and Moments that Matter (MtM) measures
• Conducting thorough and in-depth reviews of various drivers of service improvement, and providing recommendations
• Liaising with WorkSafe Victoria to analyse industry trends, and deliver reporting for the Workers Compensation business to identify areas of focus for uplifting performance and recognising good performance
• Promoting best practice claims management, service application and supporting continuous improvement with VIC Workers Compensation
• Mentoring and coaching team members
• Analysing trends and putting forward recommendations to resolve issues; ensuring strategies are implemented and the desired outcomes are achieved
• Engaging key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives

What we’re looking for:

We are searching for an engaging and strategy focused Service expert, who also has:

• Significant, in depth understanding of the IWS and MtM Business rules
• In-depth knowledge and experience within managing Customer Service and Customer Experience within the Workers Compensation scheme
• Very comprehensive knowledge of the workers' compensation industry, business requirements and administrative practices and requirements
• Claims Management experience in a leadership capacity
• Outstanding leadership skills, and Coaching/Mentoring experience
• Time management, organisation and strong communication skills
• Tertiary qualifications within the disciplines of business or personal injury (or similar)

What we can offer you:

• Monthly RDO ("Rostered Day Off") 
• Attractive remuneration packaging & flexible work arrangements – including WFH
• Paid Parental Leave
• Reproductive leave
• Birthday club – enjoy a day off during your birthday month, courtesy of GB!
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development;
• Service and performance recognition awards; and employee assistance program for yourself and immediate family members

To apply

If this sounds like the job for you, then we want to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

About the Role

The Customer Feedback Officer is responsible for ensuring high quality customer service through the management of media threats, critical incidents and managing the resolution of customer complaints, within given timescales.

You will deliver a high standard of customer service to all customers whilst driving the resolution of customer complaints, adhering to strict WorkSafe guidelines.

Your responsibilities will include:

• Providing a high standard of professional and personalised customer service for the Victorian Business Unit, with a view to minimise complaints received and improve service outcomes
• Registering and acknowledging all complaints received & ensuring they are resolved within agreed timeframes, ensuring the needs of the customer are considered by our people in every interaction we have with them
• Delivering high quality customer service towards all parties involved in the claims and premium management process within acceptable timeframes
• Listening to, and always understanding the customer point of view during the feedback and complaints process
• Reviewing and following up all critical incidents, ensuring they are managed within the critical incident guidelines and escalating where appropriate
• Actioning all media threats received, following up with relevant internal and external stakeholders to ensure risk is mitigated wherever possible
• Where appropriate, escalating identified root causes for complaints to our customer service team to assist in achieving improved customer satisfaction levels
• Providing reporting on complaint resolutions, media threats and critical incidents for management review

We’re interested in hearing from people who possess:

• Previous experience in complaints resolution
• Workers Compensation and/or Claims Management experience
• Exceptional customer service skills
• ASIST Trained, or willingness to undertake
• Certificate of personal Injury management or other Industry specific qualifications will be ideal

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Individual development planning & multitude of learning pathways
• Organisation which celebrates collaboration and innovation
• Something for everyone - range of employee benefits, discounts and wellbeing programs

About the role

As a Liability Claims Consultant, you will specialise in managing complex General Liability claims for key customers within our Comcover Claims Portfolio. Not only is this an opportunity to step into an interesting, diverse and unique General Liability claims portfolio, you will be able to join a team of dedicated and experienced liability insurance experts to support your development and learning. Our team is searching for an experienced Liability claims consultant, or Claims Specialist looking to solidify their career within our Global Brand in this rare opportunity, or a legal professional looking to make a transition into Liability Claims handling (and away from billable hours!)

You will add value to your team across the following:

• Managing a broad portfolio of complex liability claims end to end including General Liability, and Employment Practices Liability
• Interpreting policy wording and apply accurately
• Providing recommendations on indemnity, liability, quantum, reserving and settlement
• Managing claims of varying complexities
• Liaising with various third-party providers including Solicitors, Loss Adjusters, Comcover Members and Barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Attending mediations where applicable (interstate travel may be required on occasion)
• Complying with relevant and policy requirements
• Resolving complaints in accordance with company guidelines

What we’re looking for:

• Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship)
• Liability Claims experience in public liability and/or professional indemnity claims, or general insurance claims management experience
• The desire to learn and progress within this collaborative and talented team
• Well-rounded communication and interpersonal skills
• Strong time management and organizational skills, with ability to work in a fast-paced environment
• A degree in Law or an insurance qualification related to Insurance is (desirable)
• Legal professionals with an interest in and exposure to general liability claims (desirable)
• Industry specific ANZIIF qualifications (desirable)

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

Australian Citizenship is required to be eligible for employment in this position.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and we want YOU to be a part of it all!

As the Return to Work Specialist, you will support the Claims teams with strategic return to work, recovery and independence advice. Working closely with all internal and external stakeholders, you will support claims risk triage, case management strategies for more complex claims, educate claims staff on injury and RTW best practices, enhance injury management planning and undertake face to face interventions where required to support our customers.

This role provides a unique opportunity to provide specialist support and grow your career in an exciting direction, and lend your experience to build and grow the technical expertise, operations and processes across the function.

• Support customers and clients with the recovery, return to work (RTW) and return to health, undertaking RTW and treater conference visits where required (virtual and in person);
• Support case management of injury recovery with regular face to face claim conferencing and proactive identification of psychosocial factors impacting injury recovery;
• Develop and support strategic return to work and recovery solutions, and coach teams in continuous improvement and best practice claims management;
• Collaborate with internal and external stakeholders, medical professionals and Vocational Rehabilitation Providers throughout the recovery journey to support recovery at work outcomes;
• Identify and administer opportunities for education, benefits of services and other rehabilitation and/or vocational support to create positive impact to return to work outcomes;
• Educate and inform stakeholders on the return to work process and legislative requirements.

• Previous experience and/or qualifications in injury rehabilitation, vocational counselling or allied health;
• Ability to work in a sensitive environment with compassion and professionalism;
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;

• Exceptional time management and organisational skills;
• A strategic mindset and approach to work;

• A strong sense of team and collaboration;
• A resilient attitude;
• Current Australian driver’s license (full).

What do we offer our people?

• Attractive remuneration packaging & flexible work arrangements;
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• Paid Parental Leave scheme;
• A unique and exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development;
• Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

About the Role

Our Workers Compensation team at GB is offering an exciting opportunity to join us as a Team Manager. In this position, you will join GB’s Workers Compensation leadership group and be responsible for the day-to-day management of your claims team. As a Team Manager, you will have reporting lines of claims management staff falling under your leadership, and you will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards.

If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development

Your responsibilities will include:

• Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards
• Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
• Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
• Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability
• Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement
• Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
• Collaborating with our Talent Acquisition team in the recruitment of new team members
  
  

What we’re looking for:

• Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff
• Experience within a client services or account management position
• Knowledge of Workers Compensation industry performance measures
• Interpersonal skills with all levels of staff and external parties
• Time management and conflict resolution skills
• Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field
  
  

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Title: Customer Service Representative Agent Work At Home - Part Time Remote Panelist

Part Time Focus Group Participants - Remote Work At Home Online (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Customer Service Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work at home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Call Centre Representative Agent Work From Home - Part-Time Online Paid Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panels, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call Centre Representative Agent experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call centre representative agent or someone just looking for a flexible part time remote work at home online job, this is a great way to supplement your income.

Job Title: Data Entry Clerk Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Data Entry Clerk experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Job Title: Administrative Assistant Work From Home - Remote Part Time Research Panelist

Part-Time Focus Group Participants - Remote Work From Home (Up To $1550/Week)

Description:

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Market Research Panel, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows...Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

Responsibilities:

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Administrative Assistant experience is not necessary

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Compensation:

• $30-$75 (per 1 hour session)
• $950-$1550 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are an administrative assistant or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.